Easy Retail Flow › Repairs › Special Parts
¶ Special Parts Ordering
Track and manage specialized parts that are ordered specifically for individual customer repair jobs.
¶ 1. Procuring Specialized Parts
Unlike standard inventory, Special Parts are items that you don't typically keep in stock but need to order for a specific repair. This interface allows you to link a custom purchase directly to a customer's repair ticket.
Figure 1 — The specialized procurement modal for linking custom part orders to repair jobs.
¶ 1.1 Mandatory Configuration
To ensure the part is tracked correctly through the procurement and repair lifecycle, the following fields must be completed:
- Item & Model: Specify exactly what part is being ordered and for which device (e.g., "iPhone 15 OLED" for "iPhone 15 Pro Max").
- Supplier: Identify which vendor is providing the part for warranty and return tracking.
- Repair Job: The most critical field. Selecting a repair job ensures that once the part arrives, the technician is notified immediately.
¶ 1.2 Logistics & Cost Tracking
Capture tracking and financial data to maintain accurate job profitability:
| Field Name | Operational Purpose |
|---|---|
| Order Link | Direct link to the supplier's product page or purchase receipt. |
| Tracking ID | The carrier tracking number to monitor the arrival of the part. |
| Unit Cost vs Retail Price | Track your purchase cost versus the price quoted to the customer. |
Warning: Ensure the Tax Exclusive checkbox matches your supplier's invoice to prevent landed cost discrepancies in your financial reports.
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